Privacy Policy
How DEDXC collects, uses and protects information when you visit our website, submit an inquiry or place a wholesale order.
Information We Collect
When you use the DEDXC website, we may collect information you voluntarily provide as well as limited information collected automatically.
Information you may provide includes:
- Your name and business contact details
- Company name and country
- Email address and phone number
- Product requirements, target quantities, reference images and design files
- Messages and attachments sent through inquiry forms or email
- WhatsApp messages for order and sample discussions
Information collected automatically may include IP address, browser type, pages visited, time spent on pages and referring website. This information is used to understand website traffic and improve our content.
How We Use Information
We use the information we collect to:
- Respond to your inquiries, sample requests and quotation requests
- Prepare and confirm order specifications
- Process sample and wholesale orders
- Arrange production, quality control and shipping
- Provide customer service and after-sales support
- Maintain business records for order reference and accounting
- Improve our website, product information and service
- Prevent fraud and meet legal obligations
Inquiry and Order Data
Information submitted through inquiry forms, sample requests, email or WhatsApp is used for the purpose of the specific inquiry or order. This includes responding to your message, preparing a quotation, processing your order and arranging delivery.
If an inquiry does not result in an order, we may retain the correspondence for a reasonable period for reference, unless you request deletion.
Service Providers
Information may be shared with service providers that assist with:
- Website hosting and email delivery
- Order processing, manufacturing and quality control
- Shipping and logistics
- Payment processing
Service providers are authorized to use the information only as necessary to perform their respective services.
International Data Transfers
DEDXC serves international B2B customers. Information you provide may be transferred to, stored in or processed in a country different from your own. We take reasonable steps to ensure that transferred information receives an adequate level of protection.
By submitting your information, you acknowledge that your data may be transferred internationally as described in this policy.
Data Retention
We retain information only as long as reasonably needed for the business purposes described in this policy and to meet applicable legal requirements. When information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.
Data Security
We use reasonable administrative, technical and physical measures to protect your information. However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
Your Rights
Depending on your location, you may have rights regarding your personal information, which may include the right to access, correct, delete or restrict processing of your information, or to object to certain processing activities.
To exercise any applicable data rights, please contact us using the email address listed at the bottom of this page. We will respond in accordance with applicable law.
Children's Privacy
The DEDXC website and B2B services are intended for business users and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to third-party websites. We are not responsible for the privacy practices or content of linked websites.
Policy Updates
This privacy policy may be updated from time to time. The updated version will be posted on this page with the revision date. We encourage you to review this page periodically.
Contact Us
For privacy questions or data requests, please contact us at sales@dedxc.com.
Questions?
If you have questions about this page or need clarification for your order, please contact our team.
Contact Us